A single service contact center operates to serve customers throughout Ukraine.

Through it, we receive all inquiries, provide consultations, and explain the procedures for warranty and post-warranty service for “Könner & Söhnen” equipment.

You can contact the service center by phone at +38 096 967 43 31, +38 095 539 95 37, or by email: service.ua@dimaxgroup.com.

Currently, due to the difficult energy situation and the mobilization of some employees, the number of inquiries has significantly increased. The phone line may be overloaded, and request processing may take longer than usual. To help us record your inquiry faster, we recommend sending a request via email. We will process every inquiry and contact you.

Before contacting us, we also advise you to review the section “Frequently Asked Questions, Faults, and Methods of Their Resolution” — you may find the answer there immediately.

Procedure for Receiving Products at the Service Center
Receipt of equipment at the service center is carried out exclusively through the “Nova Poshta” delivery service. Personal delivery of equipment and consultations directly on the territory of the service center are not conducted. Delivery of the generator to the service center is organized at the customer's expense, unless otherwise provided by the warranty terms.

In case of confirmation of a warranty case, the company pays for the cost of delivery both ways. If the equipment is under post-warranty service or if diagnostics establish that the fault is not covered by the warranty, the delivery costs are borne by the customer.

The equipment must be prepared for transportation: it is necessary to completely drain the fuel and engine oil, clean the device, pack all accessories together with the equipment, and ensure reliable packaging.

If the weight of the equipment exceeds 35 kg, it must be placed on a pallet. Generators with fuel or oil are not accepted. In case of non-compliance with these requirements, the equipment will be returned to the sender at their expense. The company is not responsible for damage caused by improper packaging.

Separately, we draw your attention: the Ukrainian representative office of Dimax Group and TM “Könner & Söhnen” does not bear warranty obligations for equipment purchased outside of Ukraine. At the same time, we are ready to accept such generators for repair, taking into account the workload of the service center. In this case, diagnostics and repairs are carried out on a paid basis using special reduced prices for spare parts. An obligatory condition is the presence of a document confirming the purchase, a completed warranty card, compliance with operating rules, full configuration, and proper external condition of the device. In case of failure to meet these requirements, the service center reserves the right to refuse acceptance of the equipment.

Compliance with the established procedure allows us to record the inquiry in the system, ensure safety during transportation, and shorten the period for reviewing your request.

Please be informed that due to the ongoing martial law in Ukraine and the occurrence of force majeure circumstances, our service center is facing objective difficulties in adhering
to standard warranty service processing times. Due to significant changes in logistics routes, border delays, and disruptions in the operations of international carriers, the
delivery times for necessary components and spare parts from manufacturers have increased significantly.
Based on the official directive of the Ukrainian Chamber of Commerce and Industry (UCCI) certifying force majeure circumstances (Letter No. 2024/02.0-7.1 dated February 28,
2022), the service center is forced to establish updated terms for warranty repairs:
1. Maximum repair time: Up to 40 calendar days from the moment the equipment is accepted (unless otherwise agreed individually).
2. Reason: The inability to receive spare parts on time due to the military aggression of the Russian Federation and the associated logistical restrictions.
3. Replacement equipment (Exchange fund): The provision of goods from the exchange fund is subject to technical feasibility and availability in stock.
4. Suspension of penalty accrual: Based on Article 617 of the Civil Code of Ukraine and the force majeure certified by the UCCI, the service center is exempt from
liability for the delay in fulfilling obligations, specifically regarding the accrual of penalties in the amount of 1% of the product's value for each day of delay.
5. Communication: Our specialists will make every effort to complete repairs faster than the specified timeframe, provided the necessary parts are in stock.
We sincerely appreciate your understanding and patience during this difficult time for our country. We continue to work to ensure high-quality service despite all external challenges.
Everything will be Ukraine!

Below is a list of authorized service centers of our partners, which you can also contact for maintenance.